Website Policies

Business: Trusted Home Inspections

Website: https://www.trustedhomeinspections.com.au/

Contact: ad**@************************om.au | 0414371375

Address: Suite 3, Ground Floor/200 Malop St, Geelong VIC 3220, Australia

Privacy Policy

Trusted Home Inspections respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information, or use our building inspection services.

This document is provided for general information only and does not constitute legal advice.

Who we are

Trusted Home Inspections provides residential building inspection services in Australia, including pre-purchase building inspection reports, vendor reports, new construction inspections, practical completion inspections and handover inspections.

Personal information we collect

We may collect personal information that you provide to us, including:

Your name
Email address
Phone number
Property address or inspection location
Details submitted through contact forms
Information relating to your enquiry or inspection request

How we collect information

We may collect information when you:

Submit a contact form on our website
Email, phone or otherwise contact us
Request an inspection or report
Use or browse our website

Website analytics and advertising

Our website uses Google Analytics 4, Google Tag Manager and Google Ads to help us understand website usage, measure enquiries and conversions, improve website performance, and manage advertising campaigns.

These tools may collect information about how visitors interact with our website, such as pages visited, device information, browser type, approximate location, traffic source and actions taken on the website.

We use tools such as Google Analytics and Google Ads to help us understand website usage, improve user experience, and deliver relevant advertising. These tools may collect information about how visitors interact with our website. Where applicable, consent preferences can be managed through our cookie banner or browser settings.

How we use personal information

We may use personal information to:

Respond to enquiries
Provide building inspection services
Prepare and deliver inspection reports
Manage customer communications
Improve our website and services
Measure website and advertising performance
Meet legal, regulatory or administrative obligations

Sharing information with third parties

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business and website, including:

Website platform providers, including WordPress and Divi 4
Website hosting providers, including Synergy Wholesale
Google services, including Google Analytics 4, Google Tag Manager and Google Ads
Professional advisers, where required
Regulators, authorities or other parties where required by law

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

Accessing or correcting your information

You may contact us to request access to, or correction of, personal information we hold about you.

To make a privacy enquiry, please contact us using the details below.

Contact details

Email: ad**@************************om.au

Phone: 0414371375

Address: Suite 3, Ground Floor/200 Malop St, Geelong VIC 3220, Australia

Cookie Policy

This Cookie Policy explains how Trusted Home Inspections uses cookies and similar technologies on our website.

What are cookies?

Cookies are small files placed on your device when you visit a website. They help websites work properly, remember preferences, understand visitor behaviour and support advertising measurement.

Cookies we use

Our website may use the following types of cookies:

Necessary cookies: required for the website to function properly.
Functional cookies: used to remember choices and improve usability.
Analytics cookies: used through Google Analytics 4 to understand website usage.
Advertising cookies: used through Google Ads to measure advertising performance and support relevant advertising.

Cookie banner and consent

Our website uses a Complianz cookie banner. Visitors can use the banner to manage cookie preferences where available.

Google Consent Mode is enabled on this website. This means consent choices may be passed to Google services such as Google Analytics 4, Google Tag Manager and Google Ads where applicable.

Managing cookies

You can manage cookie preferences through our cookie banner where available. You can also block or delete cookies through your browser settings.

Please note that blocking some cookies may affect how the website functions.

Website Terms of Use

By using this website, you agree to these Website Terms of Use.

Website content

The information on this website is provided for general information only. While we aim to keep information accurate and up to date, we do not guarantee that all content will always be complete, current or error-free.

No professional report created by website use

Using this website, submitting an enquiry or reading website content does not create a building inspection report, formal advice or professional assessment of any property.

Intellectual property

Unless otherwise stated, website content including text, layout, images, branding and design elements belongs to Trusted Home Inspections or its licensors. You must not copy, reproduce or reuse website content without permission.

Acceptable use

You must not use this website to:

Submit false, misleading or unlawful information
Attempt to interfere with website security or performance
Upload harmful code or malware
Use the website in a way that breaches applicable laws

Third-party services

Our website is built using WordPress and Divi 4 and hosted by Synergy Wholesale. We also use Google Analytics 4, Google Tag Manager and Google Ads for analytics, tracking and advertising measurement.

Limitation of liability

To the extent permitted by law, we are not responsible for loss or damage arising from your use of this website, reliance on website content, or temporary website unavailability.

Changes to these terms

We may update these Website Terms of Use from time to time. The latest version will be published on this website.

Service Terms & Conditions

These Service Terms & Conditions apply to services provided by Trusted Home Inspections.

Our services

Trusted Home Inspections provides residential building inspection services, including:

Pre-purchase building inspection reports
Vendor reports
New construction inspections
Practical completion inspections
Handover inspections

Bookings and enquiries

You may contact us by phone, email or website contact form to enquire about our services. A booking is not confirmed until we have accepted the booking and confirmed the relevant inspection details.

Customer responsibilities

You are responsible for providing accurate information, including property details, access requirements and any relevant timing or settlement requirements.

You must ensure that suitable access is available at the agreed inspection time where this is your responsibility.

Inspection limitations

Building inspections are generally visual inspections of accessible areas. They may be limited by property access, safety concerns, weather, furnishings, stored items, concealment, building design or other site conditions.

Unless expressly agreed in writing, inspections do not include invasive testing, dismantling, specialist engineering advice, pest inspections, electrical inspections, plumbing inspections, asbestos testing, environmental testing or other specialist reports.

Reports

Reports are prepared based on the condition of the property at the time of inspection and the scope of service agreed. Reports are intended for the client who commissioned the service and should not be relied on by third parties unless agreed in writing.

Fees and payment

Fees, payment timing and accepted payment methods will be confirmed as part of the booking or quotation process.

Cancellations and changes

If you need to cancel or change an inspection, please contact us as soon as possible. Cancellation or rescheduling terms may depend on the timing of the request, site access arrangements and work already carried out.

Liability

Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law or other applicable laws.

To the extent permitted by law, our liability is limited to the services we provide and the scope of work agreed with you.

Complaints & Customer Care

Trusted Home Inspections aims to provide a professional, helpful and reliable service.

How to make a complaint

If you are unhappy with any part of our service, please contact us as soon as possible using the details below:

Email: ad**@************************om.au

Phone: 0414371375

What to include

To help us review your complaint, please include:

Your name and contact details
The property or inspection reference, if applicable
A clear description of your concern
Any supporting information or documents
The outcome you are seeking

How we handle complaints

We will review your complaint carefully and aim to respond in a fair and practical way. We may contact you for further information if needed.

If the matter relates to a completed inspection or report, we may need to review the original booking details, inspection notes, report contents and any relevant site information.

Accessibility Statement

Trusted Home Inspections aims to make this website as accessible and user-friendly as reasonably possible.

Our approach

We aim to provide website content that is clear, readable and easy to navigate. We also aim to support visitors using different devices, browsers and assistive technologies.

Ongoing improvements

Accessibility is an ongoing process. While we aim to maintain a usable website, some content or third-party features may not always work perfectly for every visitor.

Need help using the website?

If you experience difficulty accessing any part of this website, please contact us and we will do our best to help.

Email: ad**@************************om.au

Phone: 0414371375